1. Information We Collect
Future Gate collects information to provide and improve our business services. We collect the following types of data:
| Data Type | Collected | Shared | Purpose |
|---|---|---|---|
| Name | Yes | No | Account creation and identification |
| Email Address | Yes | No | Account login, notifications, communication |
| Phone Number | Yes | No | Account verification, service updates, delivery coordination |
| Location Data | Yes | Limited | Document delivery tracking, service localization |
| Payment Information | Via Stripe | With Stripe | Processing payments for services |
| Documents & Files | Yes | No | Service fulfillment (attestation, translation, etc.) |
| Company Information | Optional | No | Business services and company formation |
| Device Information | Yes | No | App functionality, security, troubleshooting |
| Biometric Data | Local Only | No | Face ID / Touch ID authentication (stored on device only) |
About Location Data
We collect location data only when you have an active delivery order to provide real-time tracking of your documents. Location sharing can be disabled in your device settings, though this may affect delivery tracking functionality.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To process your requests for company formation, visa services, document attestation, translation, and delivery
- Account Management: To create and manage your account, verify your identity, and provide customer support
- Communication: To send service updates, appointment reminders, delivery notifications, and respond to your inquiries
- Payment Processing: To process payments securely through our payment provider (Stripe)
- Real-Time Tracking: To provide live GPS tracking of document deliveries
- Service Improvement: To analyze usage patterns and improve our app and services
- Security: To protect against fraud, unauthorized access, and ensure platform security
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
3. Data Sharing & Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
- Service Providers: With trusted partners who assist in delivering our services (document processing, delivery drivers)
- Payment Processor: With Stripe for secure payment processing. Stripe has its own privacy policy governing payment data
- Government Authorities: When required by law, court order, or government regulation in Qatar, Kuwait, or other applicable jurisdictions
- With Your Consent: When you explicitly authorize us to share your information
- Business Transfers: In connection with any merger, acquisition, or sale of company assets
Your Data is Protected
We implement strict access controls and contractual obligations with all service providers to ensure your data is handled securely and only used for the intended purposes.
4. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption in Transit: All data transmitted between your device and our servers uses TLS/SSL encryption
- Encryption at Rest: Your documents and personal data are encrypted when stored in our secure cloud infrastructure (Firebase/Google Cloud)
- Secure Authentication: Support for biometric login (Face ID/Touch ID) with secure credential storage
- Access Controls: Role-based access controls limit who can view and process your information
- Regular Security Audits: We conduct regular security assessments and updates
- PCI Compliance: Payment processing handled by PCI-DSS compliant provider (Stripe)
5. Data Retention
We retain your data for different periods depending on the type of information and legal requirements:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account deletion | Required for service provision |
| Service Request History | 90 days after completion | Quality assurance and dispute resolution |
| Payment Records | 7 years | Legal and tax compliance requirements |
| Documents & Files | Until you delete them or close account | Your convenience and service records |
| Location Data | Duration of delivery only | Real-time tracking; not stored permanently |
| Communication Records | 2 years | Customer support and service improvement |
6. Your Rights & Choices
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate personal information through the app or by contacting us
- Deletion: Request deletion of your account and associated data (see our Account Deletion Page)
- Data Portability: Request your data in a portable format
- Withdraw Consent: Withdraw consent for optional data processing at any time
- Opt-Out: Unsubscribe from marketing communications via app settings or email links
- Location Permissions: Control location access through your device settings
- Notification Preferences: Manage push notification settings in the app
Account Deletion
You can delete your account at any time from within the app (Profile → Security → Delete Account) or by visiting our Account Deletion Page. Upon deletion, your personal data will be removed, though some information may be retained as required by law.
7. Third-Party Services
We use the following third-party services. Each has its own privacy policy governing data handling:
Firebase (Google)
Authentication, database storage, cloud functions, analytics, and push notifications
Firebase Privacy Policy →Stripe
Secure payment processing. Your payment card details are handled directly by Stripe and never stored on our servers
Stripe Privacy Policy →Google Maps
Location services for branch locations and real-time delivery tracking
Google Privacy Policy →8. Children's Privacy
Future Gate is a business services application and is not intended for use by children under the age of 18. We do not knowingly collect personal information from children.
If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.
9. International Data Transfers
Future Gate operates primarily in Qatar and Kuwait. Your information may be transferred to and processed in countries other than your country of residence, including locations where our service providers operate (such as Google Cloud data centers).
When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws, including:
- Standard contractual clauses approved by relevant authorities
- Selecting service providers with strong privacy and security practices
- Encryption of data in transit and at rest
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you through the app via push notification or in-app message
- For significant changes, request your acknowledgment before continuing to use the app
We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: